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We're in the service business.

Which means we want to be accessible. That's why we're publishing all of our business and contact details right here.

Call or chat.

Feel free to call us. Or use the Live Chat feature. Or Text us at +1 (917) 444-5458. We normally staff the phone and chat Mon-Fri 10a-6p ET. Limited support is provided on weekends.

Important Note: Important

Please do not show up to our offices without an appointment as we will not be able to accommodate you. We meet with customers all day and respect their privacy by not overlapping appointments.

You may make an appointment by logging in and creating an in-person order.

Instant Chat: Click to Chat Now

Text only: +1 (917) 444-5458

Voice only: +1 (347) 454-2646

Helpdesk: [email protected] <--- This email is actively monitored.

We respect responsible security disclosure. Please email us at [email protected]

Holiday Schedule:

coincafe will be closed on these days so that our employees may spend time with their families and loved ones. Any inquiries made from the previous business day after business hours will be responded to on the following business day. coincafe is closed on weekends and these holidays.

Day	Date	Holiday
Monday	December 25, 2017	Christmas Day
Monday	January 1, 2018	New Year's Day
Monday	January 15, 2018	Martin Luther King, Jr. Birthday
Monday	February 19, 2018	Washington's Birthday
Monday	May 28, 2018	Memorial Day
Wednesday	July 4, 2018	Independence Day
Monday	September 3, 2018	Labor Day
Monday	October 8, 2018	Columbus Day
Monday	November 12, 2018	Veterans Day (observed)
Thursday	November 22, 2018	Thanksgiving Day
Tuesday	December 25, 2018	Christmas Day

Banking Information

Bank services are provided by Evolve Bank & Trust, Member FDIC, through our banking software provider, SynapseFI. To report a complaint relating to the bank services, email [email protected]

Business & Regulatory Information

coincafe was established in January 2014.

coincafe is incorporated in the state of New York.

Find us on the New York Department of State, Division of Corporations website here.

Our DOS ID is 4508093.

We are registered and regulated under federal law as a Money Services Business.

Find us on the U.S. Department of Treasury (FinCEN) website here.

Our MSB Registration Number is 31000083560560.

We have a pending application for a License to Engage in Virtual Currency Business Activity (i.e. BitLicense) with the state of New York.

We maintain an Anti-Money Laundering ("AML") Program as required by the federal Bank Secrecy Act and the State of New York.

Subpoenas

Please send all subpoena requests to [email protected].