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We're in the service business.

Which means we want to be accessible. That's why we're publishing all of our business and contact details right here.

Call or chat.

We normally staff the phone and chat Mon-Fri 10a-6p ET. Limited support is provided on weekends.

Text only: +1 (917) 444-5458

Voice only: +1 (347) 454-2646

Helpdesk: [email protected] <--- This email is actively monitored.

We respect responsible security disclosure. Please email us at [email protected]

Holiday Schedule:

coincafe will be closed on these days so that our employees may spend time with their families and loved ones. Any inquiries made from the previous business day after business hours will be responded to on the following business day. coincafe is closed on weekends and these holidays.

Day	Date	Holiday
Monday	December 24, 2018	Christmas Eve
Tuesday	December 25, 2018	Christmas Day
Tuesday	January 1, 2019	New Year's Day
Monday	January 21, 2019	Martin Luther King, Jr. Birthday
Monday	February 18, 2019	Washington's Birthday
Monday	May 27, 2019	Memorial Day
Thursday	July 4, 2019	Independence Day
Monday	September 2, 2019	Labor Day
Monday	October 14, 2019	Columbus Day
Monday	November 11, 2019	Veterans Day
Thursday	November 28, 2019	Thanksgiving Day
Wednesday	December 25, 2019	Christmas Day

Business & Regulatory Information

coincafe was established in December 2013.

coincafe was incorporated in the state of New York on January 2, 2014.

Find us on the New York Department of State, Division of Corporations website here.

Our DOS ID is 4508093.

We are registered and regulated under federal law as a Money Services Business.

Find us on the U.S. Department of Treasury (FinCEN) website here.

Our MSB Registration Number is 31000083560560.

We have a pending application for a License to Engage in Virtual Currency Business Activity (i.e. BitLicense) with the state of New York.

We maintain an Anti-Money Laundering ("AML") Program as required by the federal Bank Secrecy Act and the State of New York.

Subpoenas

Please send all subpoena requests to [email protected].