Contact Us
We're in the service business.
Which means we want to be accessible. That's why we're publishing all of our business and contact details right here.
Call or chat.
Weekend Support
- Weekend email and SMS support is provided on a limited basis.
- Mail-in payment processing is suspended until the next business day.
- We can provide general support and responses to customer inquiries.
- Note that the ATM is available every day without an appointment for verified coincafe account holders.
Thank you!
coincafe
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We normally staff the phone and chat Mon-Fri 10a-6p ET. Limited support is provided on weekends.
Important Note: Important
Please do not show up to our offices without an appointment as we will not be able to accommodate you. We meet with customers all day and respect their privacy by not overlapping appointments.
You may make an appointment by logging in and creating an in-person order.
Text only: +1 (917) 444-5458
Voice only: +1 (347) 454-2646
Helpdesk: [email protected] <--- This email is actively monitored.
We respect responsible security disclosure. Please email us at [email protected]
coincafe will be closed on these days so that our employees may spend time with their families and loved ones. Any inquiries made from the previous business day after business hours will be responded to on the following business day. coincafe is closed on weekends and these holidays.
2021 Holiday Schedule
Date Holiday
Friday, January 1 New Year’s Day Monday, January 18 Birthday of Martin Luther King, Jr. Monday, February 15 Washington’s Birthday Monday, May 31 Memorial Day Monday, July 5 Independence Day Monday, September 6 Labor Day Monday, October 11 Columbus Day Thursday, November 11 Veterans Day Thursday, November 25 Thanksgiving Day Friday, December 24 Christmas Day Friday, December 31 New Year’s Day
Business & Regulatory Information
Weekend Support
- Weekend email and SMS support is provided on a limited basis.
- Mail-in payment processing is suspended until the next business day.
- We can provide general support and responses to customer inquiries.
- Note that the ATM is available every day without an appointment for verified coincafe account holders.
Thank you!
coincafe
You may make an appointment by logging in and creating an in-person order.
coincafe will be closed on these days so that our employees may spend time with their families and loved ones. Any inquiries made from the previous business day after business hours will be responded to on the following business day. coincafe is closed on weekends and these holidays.
2021 Holiday Schedule
Date | Holiday |
---|---|
Friday, January 1 | New Year’s Day |
Monday, January 18 | Birthday of Martin Luther King, Jr. |
Monday, February 15 | Washington’s Birthday |
Monday, May 31 | Memorial Day |
Monday, July 5 | Independence Day |
Monday, September 6 | Labor Day |
Monday, October 11 | Columbus Day |
Thursday, November 11 | Veterans Day |
Thursday, November 25 | Thanksgiving Day |
Friday, December 24 | Christmas Day |
Friday, December 31 | New Year’s Day |
Subpoenas
Please send all subpoena requests to [email protected].
Confused? Need help?
Please note that customer service is currently email and text only.
Just contact us below and we'll answer any questions you might have and guide you through the process.
Call: +1 (347) 454-2646 (COIN)
Text: +1 (917) 444-5458
Email: [email protected]coincafe.com
Monday-Friday 10am to 6pm ET
100% US-based Customer Service.