Contact Us

We're in the service business.

Which means we want to be accessible. That's why we're publishing all of our business and contact details right here.

Call or chat.

Weekend Support

  • Weekend email and SMS support is provided on a limited basis.
  • Mail-in payment processing is suspended until the next business day.
  • We can provide general support and responses to customer inquiries.
  • Note that the ATM is available every day without an appointment for verified coincafe account holders.

Thank you!

Feel free to call us. Or use the Live Chat feature. Or Text us at +1 (917) 444-5458. We normally staff the phone and chat Mon-Fri 10a-6p ET. Limited support is provided on weekends.

Important Note: Important

Please do not show up to our offices without an appointment as we will not be able to accommodate you. We meet with customers all day and respect their privacy by not overlapping appointments.

You may make an appointment by logging in and creating an in-person order.

Instant Chat: Click to Chat Now
Text only: +1 (917) 444-5458
Voice only: +1 (347) 454-2646
Helpdesk: [email protected] <--- This email is actively monitored.

We respect responsible security disclosure. Please email us at [email protected]

Holiday Schedule:

coincafe will be closed on these days so that our employees may spend time with their families and loved ones. Any inquiries made from the previous business day after business hours will be responded to on the following business day. coincafe is closed on weekends and these holidays.

MondayDecember 25, 2017Christmas Day
MondayJanuary 1, 2018New Year's Day
MondayJanuary 15, 2018Martin Luther King, Jr. Birthday
MondayFebruary 19, 2018Washington's Birthday
MondayMay 28, 2018Memorial Day
WednesdayJuly 4, 2018Independence Day
MondaySeptember 3, 2018Labor Day
MondayOctober 8, 2018Columbus Day
MondayNovember 12, 2018Veterans Day (observed)
ThursdayNovember 22, 2018Thanksgiving Day
TuesdayDecember 25, 2018Christmas Day

Banking Information

Bank services are provided by Evolve Bank & Trust, Member FDIC, through our banking software provider, SynapseFI. To report a complaint relating to the bank services, email [email protected]

Business & Regulatory Information

  • coincafe was established in January 2014.
  • coincafe is incorporated in the state of New York.
  • Find us on the New York Department of State, Division of Corporations website here.
  • Our DOS ID is 4508093.
  • We are registered and regulated under federal law as a Money Services Business.
  • Find us on the U.S. Department of Treasury (FinCEN) website here.
  • Our MSB Registration Number is 31000083560560.
  • We have a pending application for a License to Engage in Virtual Currency Business Activity (i.e. BitLicense) with the state of New York.
  • We maintain an Anti-Money Laundering ("AML") Program as required by the federal Bank Secrecy Act and the State of New York.

  • Subpoenas

    Please send all subpoena requests to [email protected].
    Confused? Need help?

    Just contact us below and we'll answer any questions you might have and guide you through the process.

    Live chat

    Voice: +1 (347) 454-2646
    Text: +1 (917) 444-5458
    Email: [email protected]
    Monday-Friday 10am to 6pm ET

    100% US-based Customer Service.
    *Courteous clients who express themselves well in writing go to the front of the queue.


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