Contact Us
We're in the service business.
Which means we want to be accessible. That's why we're publishing all of our business and contact details right here.
Call or chat.
Weekend Support
- Weekend email and SMS support is provided on a limited basis.
- Mail-in payment processing is suspended until the next business day.
- We can provide general support and responses to customer inquiries.
- Note that the ATM is available every day without an appointment for verified coincafe account holders.
Thank you!
coincafe
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We normally staff the phone and chat Mon-Fri 10a-6p ET. Limited support is provided on weekends.
Text only: +1 (917) 444-5458
Voice only: +1 (347) 454-2646
Helpdesk: [email protected] <--- This email is actively monitored.
We respect responsible security disclosure. Please email us at [email protected]
Holiday Schedule:
Weekend Support
- Weekend email and SMS support is provided on a limited basis.
- Mail-in payment processing is suspended until the next business day.
- We can provide general support and responses to customer inquiries.
- Note that the ATM is available every day without an appointment for verified coincafe account holders.
Thank you!
coincafe
coincafe will be closed on these days so that our employees may spend time with their families and loved ones. Any inquiries made from the previous business day after business hours will be responded to on the following business day. coincafe is closed on weekends and these holidays.
Day | Date | Holiday |
---|---|---|
Monday | December 24, 2018 | Christmas Eve |
Tuesday | December 25, 2018 | Christmas Day |
Tuesday | January 1, 2019 | New Year's Day |
Monday | January 21, 2019 | Martin Luther King, Jr. Birthday |
Monday | February 18, 2019 | Washington's Birthday |
Monday | May 27, 2019 | Memorial Day |
Thursday | July 4, 2019 | Independence Day |
Monday | September 2, 2019 | Labor Day |
Monday | October 14, 2019 | Columbus Day |
Monday | November 11, 2019 | Veterans Day |
Thursday | November 28, 2019 | Thanksgiving Day |
Wednesday | December 25, 2019 | Christmas Day |
Business & Regulatory Information
Subpoenas
Please send all subpoena requests to [email protected].
Confused? Need help?
Please note that customer service is currently email and text only.
Just contact us below and we'll answer any questions you might have and guide you through the process.
Text: +1 (917) 444-5458
Email: [email protected]coincafe.com
Monday-Friday 10am to 6pm ET
100% US-based Customer Service.