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We're in the service business.

Which means we want to be accessible. That's why we're publishing all of our business and contact details right here.

Call or chat.

We normally staff the phone and chat Mon-Fri 10a-6p ET. Limited support is provided on weekends.

Important Note: Important

Please do not show up to our offices without an appointment as we will not be able to accommodate you. We meet with customers all day and respect their privacy by not overlapping appointments.

You may make an appointment by logging in and creating an in-person order.

Text only: +1 (917) 444-5458

Voice only: +1 (347) 454-2646 <--- Sorry, our office is currently closed due to COVID-19.

Helpdesk: [email protected] <--- This email is actively monitored.

We respect responsible security disclosure. Please email us at [email protected]

Business & Regulatory Information

coincafe was established in December 2013.

coincafe was incorporated in the state of New York on January 2, 2014.

Find us on the New York Department of State, Division of Corporations website here.

Our DOS ID is 4508093.

We are registered and regulated under federal law as a Money Services Business.

Find us on the U.S. Department of Treasury (FinCEN) website here.

Our MSB Registration Number is 31000083560560.

We have a pending application for a License to Engage in Virtual Currency Business Activity (i.e. BitLicense) with the state of New York.

We maintain an Anti-Money Laundering ("AML") Program as required by the federal Bank Secrecy Act and the State of New York.

Subpoenas

Please send all subpoena requests to [email protected].