Contact Us

We're in the service business.

Which means we want to be accessible. That's why we're publishing all of our business and contact details right here.

Call or chat.

Weekend Support

  • Weekend email and SMS support is provided on a limited basis.
  • Mail-in payment processing is suspended until the next business day.
  • We can provide general support and responses to customer inquiries.
  • Note that the ATM is available every day without an appointment for verified coincafe account holders.

Thank you!

We normally staff the phone and chat Mon-Fri 10a-6p ET. Limited support is provided on weekends.
Text only: +1 (917) 444-5458
Voice only: +1 (347) 454-2646
Helpdesk: [email protected] <--- This email is actively monitored.

We respect responsible security disclosure. Please email us at [email protected]

Holiday Schedule:

coincafe will be closed on these days so that our employees may spend time with their families and loved ones. Any inquiries made from the previous business day after business hours will be responded to on the following business day. coincafe is closed on weekends and these holidays.

MondayDecember 24, 2018Christmas Eve
TuesdayDecember 25, 2018Christmas Day
TuesdayJanuary 1, 2019New Year's Day
MondayJanuary 21, 2019Martin Luther King, Jr. Birthday
MondayFebruary 18, 2019Washington's Birthday
MondayMay 27, 2019Memorial Day
ThursdayJuly 4, 2019Independence Day
MondaySeptember 2, 2019Labor Day
MondayOctober 14, 2019Columbus Day
MondayNovember 11, 2019Veterans Day
ThursdayNovember 28, 2019Thanksgiving Day
WednesdayDecember 25, 2019Christmas Day

Business & Regulatory Information
  • coincafe was established in December 2013.
  • coincafe was incorporated in the state of New York on January 2, 2014.
  • Find us on the New York Department of State, Division of Corporations website here.
  • Our DOS ID is 4508093.
  • We are registered and regulated under federal law as a Money Services Business.
  • Find us on the U.S. Department of Treasury (FinCEN) website here.
  • Our MSB Registration Number is 31000083560560.
  • We have a pending application for a License to Engage in Virtual Currency Business Activity (i.e. BitLicense) with the state of New York.
  • We maintain an Anti-Money Laundering ("AML") Program as required by the federal Bank Secrecy Act and the State of New York.

  • Subpoenas

    Please send all subpoena requests to [email protected].
    Confused? Need help?

    Please note that customer service is currently email and text only.

    Just contact us below and we'll answer any questions you might have and guide you through the process.

    Text: +1 (917) 444-5458
    Email: [email protected]
    Monday-Friday 10am to 6pm ET

    100% US-based Customer Service.
    *Courteous clients who express themselves well in writing go to the front of the queue.


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