Contact Us

We're in the service business.

Which means we want to be accessible. That's why we're publishing all of our business and contact details right here.

Call or chat.

Weekend Support

  • Weekend email and SMS support is provided on a limited basis.
  • Mail-in payment processing is suspended until the next business day.
  • We can provide general support and responses to customer inquiries.
  • Note that the ATM is available every day without an appointment for verified coincafe account holders.

Thank you!

We normally staff the phone and chat Mon-Fri 10a-6p ET. Limited support is provided on weekends.

Important Note: Important

Please do not show up to our offices without an appointment as we will not be able to accommodate you. We meet with customers all day and respect their privacy by not overlapping appointments.

You may make an appointment by logging in and creating an in-person order.

Text only +1 (917) 444-5458
Voice only +1 (347) 454-2646 <--- Customer support is currently only available via email and text.
Helpdesk [email protected] <--- This email is actively monitored.
Security We respect responsible security disclosure.
Please email us at [email protected]
Our system sends account SMS notifications from these numbers.
This is a security reference only.
Please notify us if another number is impersonating us.
+1 (855) 255-9891
+1 (646) 798-2646

2024 Holiday Schedule

coincafe will be closed on these days so that our employees may spend time with their families and loved ones. Any inquiries made from the previous business day after business hours will be responded to on the following business day. coincafe is closed on weekends and these holidays.

Monday, January 1New Year’s Day
Monday, January 15Birthday of Martin Luther King, Jr.
Monday, February 19Washington’s Birthday
Monday, May 27Memorial Day
Wednesday, June 19Juneteenth
Thursday, July 4Independence Day
Monday, September 2Labor Day
Monday, October 14Columbus Day
Monday, November 11Veterans Day
Thursday, November 28Thanksgiving Day
Wednesday, December 25Christmas Day

Business & Regulatory Information

  • coincafe was established in December 2013.
  • coincafe was incorporated in the state of New York on January 2, 2014.
  • Find us on the New York Department of State, Division of Corporations website here.
  • Our DOS ID is 4508093.
  • We are registered and regulated under federal law as a Money Services Business.
  • Find us on the U.S. Department of Treasury (FinCEN) website here.
  • Our MSB Registration Number is 31000083560560.
  • Coin Cafe is Licensed to engage in Virtual Currency Business Activity by the New York State Department of Financial Services, License #0000027.
  • We maintain an Anti-Money Laundering ("AML") Program as required by the federal Bank Secrecy Act and the State of New York.


Please send all subpoena requests to [email protected].

Travel Rule

Please send all Travel Rule notices to [email protected].
Confused? Need help?

Just contact us below and we'll answer any questions you might have and guide you through the process.

Please note that customer service is currently by email and text only.

Text: +1 (917) 444-5458
Call: +1 (347) 454-2646 (COIN)
Monday-Friday 10am to 5pm ET

100% US-based Customer Service.
*Courteous clients who express themselves well in writing go to the front of the queue.


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