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Business Hours

Office hours are Monday-Friday 10am to 6pm ET
Limited service is provided on weekends.

Contact Us

100% US-based Customer Service

For all questions, account inquiries and complaints, please open a service ticket by emailing:
support@coincafe.zohodesk.com

To view or create a ticket please visit:
https://coincafe.zohodesk.com

2025 Holiday Schedule

coincafe will be closed on these days so that our employees may spend time with their families and loved ones. Any inquiries made from the previous business day after business hours will be responded to on the following business day. coincafe is closed on weekends and these holidays.

Date	Holiday
Wednesday, January 1	New Year’s Day
Monday, January 20	Birthday of Martin Luther King, Jr.
Monday, February 17	Washington’s Birthday
Monday, May 26	Memorial Day
Thursday, June 19	Juneteenth
Friday, July 4	Independence Day
Monday, September 1	Labor Day
Monday, October 13	Columbus Day
Tuesday, November 11	Veterans Day
Thursday, November 27	Thanksgiving Day
Thursday, December 25	Christmas Day

Business & Regulatory Information

• coincafe was established in December 2013.
• coincafe was incorporated in the state of New York on January 2, 2014.
• Find us on the New York Department of State, Division of Corporations website here.
• Our DOS ID is 4508093.
• We are registered and regulated under federal law as a Money Services Business.
• Find us on the U.S. Department of Treasury (FinCEN) website here.
• Our MSB Registration Number is 31000083560560.
• Coin Cafe is Licensed to engage in Virtual Currency Business Activity by the New York State Department of Financial Services. Find us here.
• We maintain an Anti-Money Laundering ("AML") Program as required by the federal Bank Secrecy Act and the State of New York.

New York Information

Disclosure of Material Risk. Prior to establishing a relationship with Coin Cafe, and entering into a transaction, you should understand the risks associated with virtual currencies:

• Virtual currencies are not legal tender, are not backed by the United States government, and accounts and value balances are not subject to Federal Deposit Insurance Corporation or Securities Investor Protection Corporation protections.
• Legislative and regulatory changes or actions at the state, federal, or international level may adversely affect the use, transfer, exchange, and value of virtual currencies.
• Transactions and Transfers in virtual currencies may be irreversible, and, accordingly, losses due to fraudulent or accidental Transactions or Transfers may not be recoverable.
• Ability to monitor, manage, and track your virtual currency balance, initiate buy or sell Transactions with Coin Cafe and Transfers to and from the public blockchain through a user-specific Coin Cafe web portal (“Online Services”).
• A virtual currency Transfer shall be deemed to be made when recorded on a public ledger, which is not necessarily the date or time that the customer initiates the Transfer.
• A virtual currency Transaction shall be deemed to have taken place when you exchange fiat for virtual currency in a Purchase Transaction or Sale Transaction facing Coin Cafe and your Coin Cafe Account is updated to reflect the transaction.
• The value of virtual currencies may be derived from the continued willingness of market participants to exchange fiat currency for virtual currencies, which may result in the potential for permanent and total loss of value should the market for virtual currencies disappear.
• There is no assurance that a Person who accepts a Virtual Currency as payment today will continue to do so in the future.
• The volatility and unpredictability of the price of virtual currencies relative to fiat currency may result in significant loss over a short period of time.
• The nature of virtual currencies may lead to an increased risk of fraud or cyber-attack.
• The nature of virtual currencies means that any technological difficulties experienced by Coin Cafe may prevent the access or use of a customer’s virtual currencies; and
• Any bond or trust account maintained by Coin Cafe for the benefit of its customers may not be sufficient to cover all losses should any be incurred by customers should Coin Cafe cease to operate.

Written complaints may be mailed to Coin Cafe, P.O. Box 220372, Brooklyn, NY 11222, or submitted at support@coincafe.zohodesk.com or +1 (347) 454-2646.

Complaints may also be submitted to the New York Department of Financial Services (“NYDFS”) at or can be mailed to:

Department of Financial Services
Consumer Assistance Unit
1 State Street
New York, NY 10004-1511

The NYDFS Consumer Hotline can also be reached at (212) 480-6400 or toll-free (800) 342-3736 (Monday through Friday, 8:30 AM to 4:30 PM).