Contact Us

Business Hours

Office hours are Monday-Friday 10am to 6pm ET
Limited service is provided on weekends.

Contact Us

100% US-based Customer Service

For all questions, account inquiries and complaints, please open a service ticket:

2024 Holiday Schedule

coincafe will be closed on these days so that our employees may spend time with their families and loved ones. Any inquiries made from the previous business day after business hours will be responded to on the following business day. coincafe is closed on weekends and these holidays.

Monday, January 1New Year’s Day
Monday, January 15Birthday of Martin Luther King, Jr.
Monday, February 19Washington’s Birthday
Monday, May 27Memorial Day
Wednesday, June 19Juneteenth
Thursday, July 4Independence Day
Monday, September 2Labor Day
Monday, October 14Columbus Day
Monday, November 11Veterans Day
Thursday, November 28Thanksgiving Day
Wednesday, December 25Christmas Day

Business & Regulatory Information

  • coincafe was established in December 2013.
  • coincafe was incorporated in the state of New York on January 2, 2014.
  • Find us on the New York Department of State, Division of Corporations website here.
  • Our DOS ID is 4508093.
  • We are registered and regulated under federal law as a Money Services Business.
  • Find us on the U.S. Department of Treasury (FinCEN) website here.
  • Our MSB Registration Number is 31000083560560.
  • Coin Cafe is Licensed to engage in Virtual Currency Business Activity by the New York State Department of Financial Services, License #0000027.
  • We maintain an Anti-Money Laundering ("AML") Program as required by the federal Bank Secrecy Act and the State of New York.

Confused? Need help?

Please open a service ticket and we will answer any questions you might have and guide you through the process.

Customer Service Center:

Office Hours:
Monday-Friday 10am to 6pm ET

100% US-based Customer Service.
*Courteous clients who express themselves well in writing go to the front of the queue.


Weekend Service

  • Ticket service is provided on a limited basis.
  • Mail-in payment processing is suspended until the next business day.

Thank you!


Copyright © 2013-2024, Coin Cafe, All Rights Reserved.
Terms of Service | Privacy Policy | Contact Us