Stay Alert: Protect Yourself from Social Engineering Scams

At Coin Cafe, your security is our top priority. As online fraud tactics become more advanced, social engineering attacks are on the rise. These scams involve criminals posing as trusted company representatives — often by phone, email, or text — to trick you into giving up sensitive information or sending money.

1. Know the Signs of a Scam.
   Scammers may:

   • Claim to be from Coin Cafe and pressure you to act quickly
   • Ask for your account credentials, password, or two-factor authentication codes
   • Send links or attachments that lead to fake login pages or malware
   
   
2. What Coin Cafe Will Never Do:
   • ❌ Ask you to share your password or verification codes
   • ❌ Demand urgent action or payment by crypto
   • ❌ Contact you from unofficial phone numbers or personal email accounts
   
   
3. How to Verify Legitimate Contact:
   • ✅ Emails from us will come from @coincafe.com addresses
   • ✅ We will never ask for sensitive information unless you initiate contact
   • ✅ You can always confirm a request by reaching out to us directly through our Contact Us page
   
   
4. If You’re Unsure — Pause and Contact Us
   Do not respond to suspicious messages. Instead:

   • Open a support ticket at: support@coincafe.zohodesk.com
   • Report phishing attempts immediately

Staying alert and informed is the best defense against these types of threats. Thank you for being a valued customer and for working with us to keep your information secure.