Bitcoin Delivery Times and Transaction Fees
We ran a fee-free service for months, but now we have to start charging for our service as the reality of hundreds of thousands of hits on our web server and our ability to pay rent on our retail location in New York City has sunk in.
We still believe in the powerful potential of cryptocurrency and want to help as many regular folks obtain Bitcoins as possible.
Thanks so much for supporting us in our mission!
coincafe, Dec 2014
Bitcoin Delivery Times and Fees
(Also, email us for our preferred service plan for high-volume clients.)
|Method||Coin Cafe Fee||Bank Fee||Delivery Time|
Good for investors and international users
|1.49% and up||$20
Same Business Day
|Bill Pay||1.49% and up||$3||Same Business Day|
||1.49% and up||$3||2 Business Days|
|U.S. Postal Service Money Order
||1.49% and up||$3||Same Business Day we receive your payment
Priority Service Available
|Cash in Person||7.90%
+ $39 appointment fee
|-||Immediate in New York City|
||7.90%||-||Same Business Day we receive your payment
Priority & Saturday Service Available
|Sell Bitcoins||-||$15||3pm ET cutoff for Next Business Day|
Maintenance Fees for Account Balances
At coincafe we want our users to follow virtual currency best practices which include storing your virtual currency in a wallet under your control. coincafe is not intended to be a long-term storage solution for user virtual currency and any coincafe account with a balance that has not had a buy, sell, send, or receive transaction within 30 days will be charged a monthly maintenance fee of 7.99% of the account balance or $99, whichever is greater.
We have set this fee because we really want you to self-custody. For further details, please see our Terms of Service.
We recommend use of a hardware wallet such as those made by Trezor, especially for large amounts of bitcoin. For a software alternative, we recommend Electrum. For other options, please check out Bitcoin.org.
If you have any questions regarding maintenance fees, please contact customer service.
1. Can I get a refund?
Sorry we do not issue refunds on buy or sell transactions. This is due to the irreversible nature of Bitcoin. You are welcome to sell your bitcoins to us.
2. When will I receive my coins?
The delivery times in the table above outline when you will receive your bitcoins. Also your order instructions page with have your delivery time clearly indicated.
Confused? Need help?
Just contact us below and we'll answer any questions you might have and guide you through the process.
Please note that customer service is currently by email and text only.
Text: +1 (917) 444-5458
Call: +1 (347) 454-2646 (COIN)
Email: [email protected]coincafe.com
Monday-Friday 10am to 5pm ET
100% US-based Customer Service.
Mailing Physical Cash
|Delivery Date||Time (local)||Priority Fee|