Bitcoin Delivery Times and Transaction Fees

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Background:

We ran a fee-free service for months, but now we have to start charging for our service as the reality of hundreds of thousands of hits on our web server and our ability to pay rent on our retail location in New York City has sunk in.

We still believe in the powerful potential of cryptocurrency and want to help as many regular folks obtain Bitcoins as possible.

Thanks so much for supporting us in our mission!

coincafe, Dec 2014

Bitcoin Delivery Times and Fees

*Click for high-volume rates
(Also, email us for our preferred service plan for high-volume clients.)

Method	Coin Cafe Fee	Bank Fee	Delivery Time
Bank Transfer Good for investors and international users	1.49% and up	$20 *$50 international	Same Business Day
	Tier From To Rate Tier 1 $0 $5,000 4.90% Tier 2 $5,001 $10,000 3.90% Tier 3 $10,001 $15,000 2.90% Tier 4 $15,001 $100,000 1.90% Tier 5 $100,001+ 1.49%
Bill Pay	1.49% and up	$3	Same Business Day
	Tier From To Rate Tier 1 $0 $5,000 4.90% Tier 2 $5,001 $10,000 3.90% Tier 3 $10,001 $15,000 2.90% Tier 4 $15,001 $100,000 1.90% Tier 5 $100,001+ 1.49%
Bank Check	1.49% and up	$3	2 Business Days
	Tier From To Rate Tier 1 $0 $5,000 4.90% Tier 2 $5,001 $10,000 3.90% Tier 3 $10,001 $15,000 2.90% Tier 4 $15,001 $100,000 1.90% Tier 5 $100,001+ 1.49%
U.S. Postal Service Money Order	1.49% and up	$3	Same Business Day we receive your payment Priority Service Available
	Tier From To Rate Tier 1 $0 $5,000 4.90% Tier 2 $5,001 $10,000 3.90% Tier 3 $10,001 $15,000 2.90% Tier 4 $15,001 $100,000 1.90% Tier 5 $100,001+ 1.49%
Cash in Person	7.90% + $39 appointment fee	-	Immediate in New York City
Mail-in Payment	7.90%	-	Same Business Day we receive your payment Priority & Saturday Service Available
Sell Bitcoins	-	$15	3pm ET cutoff for Next Business Day

Maintenance Fees for Account Balances

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At coincafe we want our users to follow virtual currency best practices which include storing your virtual currency in a wallet under your control. coincafe is not intended to be a long-term storage solution for user virtual currency and any coincafe account with a balance that has not had a buy, sell, send, or receive transaction within 30 days will be charged a monthly maintenance fee of 7.99% of the account balance or $99, whichever is greater.

We have set this fee because we really want you to self-custody. For further details, please see our Terms of Service.

We recommend use of a hardware wallet such as those made by Trezor, especially for large amounts of bitcoin. For a software alternative, we recommend Electrum. For other options, please check out Bitcoin.org.

If you have any questions regarding maintenance fees, please contact customer service.

Policies

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1. Can I get a refund?

Sorry we do not issue refunds on buy or sell transactions. This is due to the irreversible nature of Bitcoin. You are welcome to sell your bitcoins to us.

2. When will I receive my coins?

The delivery times in the table above outline when you will receive your bitcoins. Also your order instructions page with have your delivery time clearly indicated.